Troubleshooting: Fingerprint Reader – Support

Troubleshooting: Fingerprint Reader

This article will explain the Live Send Queue report. This report will show you what email and sms communication is currently in the queue to be processed. You can stop communication in the queue if it has not yet been sent

What is Fingerprint Logon?

Fingerprint logon is simple, fast, and secure. First you register one or more of your fingerprints. The system saves enough

unique information about your fingerprint to create a template so that a fingerprint reader can later identify you. Your

actual fingerprint is not stored, and your actual fingerprint cannot be reconstructed from the template that is created and

stored.

When you want to log on, you touch the fingerprint reader and your fingerprint is compared to the template that was

created during the registration process. If there is enough matching information, you are authenticated and checked in. If

there is not enough matching information, the system will not verify you or log you on.

Supported Web Browsers

The fingerprint reader will only work using Internet Explorer 11- NO OTHER BROWSER WILL WORK

Taking Care of Your Fingerprint Reader

The fingerprint reader, while tolerant of residues left on the reader, performs optimally when kept clean!

How to Clean the U.are.U Fingerprint Reader

Apply the sticky side of a piece of adhesive cellophane tape to the window, and then peel it away, OR
Gently dab the fingerprint reader window with a cloth that has been dampened with a mild ammonia- based glass cleaner, such as Windex. (Do not use paper!)

Protect Against the Risk of Damage to Your Fingerprint Reader

Do not pour any liquid directly on the reader window.
Do not use alcohol-based cleaners.
Never submerge the reader in liquid.
Never rub the window with an abrasive material, including paper
Do not poke the window coating with your fingernail or any other item, such as a pen.

Proper Use of Your Fingerprint Reader

Most of the unique, repeatable fingerprint information is located in the pad of your finger, not in the tip.

Flat finger placement as shown above will result in fast and accurate fingerprint authentication.

If a user's fingerprint has been previously registered, but on subsequent attempts does not scan correctly, that indicates that the device cannot get a usable scan. Make sure the person is laying their finger as flat as possible on the glass, and not "pointing" at it. Additionally, people with dry skin may have difficulty getting the reader to recognize their prints. Try rubbing your fingerprint on your forehead or nose for a bit of extra oil, then retrying

Best fingers to use

The middle, ring and pinky fingers on each hand typically provide the best fingerprints to use.

PC Computer connection

Make sure the device is receiving power. Ideally the fingerprint reader should be plugged directly into your PC, not through any sort of splitter or hub. If the reader is powered, you'll see a blue light shining behind the glass sensor. If the blue light isn't on, the reader is not receiving power (or is broken.)

Do Not open multiple tabs or windows

The scanning function will only capture in one enrollment screen at a time; meaning, if you leave the capture fingerprint screen open within the client profile page and try to scan a client into the kiosk, the

scanner will not function correctly.

Be sure to exit out of the capture screen in the client's profile before navigating back to the kiosk.

Delete browsing data

Ensure that Internet Explorer is configured to Delete browsing history on exit. To do this, navigate to Internet Options in Control Panel and check the box next to Delete browsing history on exit.